Home Delivery


We Treat Your Customers Like our Own Customers

Pilot Home Delivery provides the ideal solution for companies with oversized freight, large consumer products, and an oversized need to keep their customers happy. Companies including Dell®, Panasonic®, Neiman Marcus®, and Best Buy® regularly rely on Pilot to deliver products like home electronics, appliances, furnishings, and fitness equipment directly to their customers at home–wherever that home may be, anywhere in the U.S.

Residential Delivery Options

  • Premier Service: In-home delivery to the customer’s room of choice, including unpacking and debris removal, with setup or assembly, as required
  • Deluxe Service: In-home delivery to the customer’s room of choice, including unpacking and debris removal
  • Standard Service: Delivery inside the main home entrance
  • Basic Service: Ground-level delivery, outside the main home entrance

Pilot Home Delivery Exchange: Hassle-free return shipments

With Pilot’s Home Delivery Exchange you’ll find a flexible and affordable solution to handle warranty repairs, retail customer exchanges or returns, or internal equipment recovery. No matter how complex your returns program may be, Pilot can customize and automate a program to make the process as simple and convenient as possible. Our specialty freight services for home delivery include appointment setting, product inspection, shipment packaging for transport and complete visibility.

Pilot technology makes home delivery accurate and efficient

  • Service to all U.S. ZIP codes
  • A nationwide network to move shipments by air or ground, anywhere in the U.S.
  • 75 Pilot locations, plus local home delivery agent partners
  • Delivery on weekends and by appointment
  • Backed by Pilot’s COMPASS technology for more precise delivery time windows, reduced wait times, and, as a result, improved customer interaction and satisfaction
  • Optional email alerts for delivery
  • Years of experience handling large direct-to-consumer items, including home electronics, home furnishings, appliances, fitness equipment and more
  • National Customer Service Center — 24 hours a day, 7 days a week at 866-421-0982
  • CoPilot – our online shipping navigator lets you quote, book, and track shipments; get email alerts; generate reports; and more

To learn more about our customized Home Delivery services and what Pilot can do for your business, call 1-800-HI-PILOT or contact us.

Dell® is a registered trademark wholly owned by Michael Dell and Silverlake Partners.

Panasonic® is a registered trademark wholly owned by Panasonic Corporation.

Neiman Marcus® is a registered trademark wholly owned by Ares Management and Canadian Pension Plan Investment Board.

Best Buy® is a registered trademark wholly owned by Best Buy Co., Inc.